Shipping & Returns

In Stock items ship within 1–2 business days of your order. Once shipped, standard domestic delivery is 3–5 business days depending on your location. You’ll receive a tracking number by email as soon as your order ships.

Standard shipping rates apply at checkout based on your location and order weight. Orders over $75 ship free. We ship via USPS and UPS depending on package size and destination.

Currently we ship within the United States only. International shipping is something we’re working toward — contact us if you’re outside the US and interested, and we’ll do our best to work

Preorders ship approximately 10–12 weeks after the preorder window closes — not from when you placed your order. Once the window closes, production begins. We’ll email you when your order ships with a tracking number. You can also check the Production Tracker anytime for live status updates.

If a design doesn’t hit minimum by the time the preorder window closes, you receive a full refund back to your original payment method. No store credit, no runaround. The design gets shelved and we move on. Refunds typically process within 5–7 business days.

Preorders can be cancelled within 48 hours of placing the order. After that, once the window closes and production is confirmed, your order is locked in — it’s already part of the production run and the funds are committed to manufacturing. If something is wrong with your hat when it arrives, we’ll make it right.

The preorder model only works when commitments are real. Every order in the count directly funds production. Cancelling after the window closes would mean we’ve already ordered materials based on your commitment. This is the same model used by every serious limited-run brand. We appreciate you understanding how this works.

Yes. In Stock items can be returned within 14 days of delivery for a full refund, provided the hat is unworn, in original condition, and has not been washed. To start a return, contact us with your order number and reason for return. You’ll be responsible for return shipping costs unless the item arrived damaged or incorrect.

Our hats are one-size-fits-most adjustable, so size exchanges aren’t typically needed. If you’d like a different style, return the original item for a refund and place a new order for the one you want — provided it’s still available.

Preorder hats are non-returnable unless they arrive damaged, defective, or significantly different from what was described. These are made-to-order runs — we can’t accept returns on demand-funded production items. If your hat arrives with a defect, contact us with photos and we’ll make it right.

Contact us immediately with your order number and photos of the damage. We’ll assess and either send a replacement or issue a refund depending on availability. We stand behind the quality of every hat we ship — if something’s wrong, we’ll fix it.